What to Do If Your Paycheck Is Wrong

Common Paycheck Issues

Wrong hours worked Incorrect overtime calculation Missing pay (holiday, PTO, sick leave) Wrong deductions Duplicate deductions Tax withholding errors

What to Do Immediately

Step 1: Check your pay stub in DayForce to confirm the error

Step 2: Check your timecard in DayForce to verify hours worked

Step 3: Submit a ticket through AskHR with:

• Your employee ID
• Pay date
• Description of the error
• What you expected vs what you received
• Attach your pay stub if needed

How Corrections Work

The payroll team reviews your request within 24 hours.

If a correction is needed:

• Small amounts (under $100): Corrected on next regular paycheck
• Large amounts (over $100): Corrected with off-cycle check within 3-5 business days
• Required by law: Corrected immediately

Deduction Errors

If too much was deducted:

• Payroll corrects on next paycheck
• You receive the difference

If too little was deducted:

• Payroll deducts the shortfall over 2-3 paychecks (to minimize impact)
• You receive notice before this happens

Tax Correction

If taxes were calculated incorrectly:

• Payroll corrects and adjusts your W-2 if needed
• You may need to file an amended tax return (consult tax professional)

Missing Entire Paycheck

If you did not receive your paycheck at all:

Step 1: Call the payroll hotline immediately: 1-800-XXX-XXXX ext. 2

Step 2: Payroll investigates within 4 hours

Step 3: Emergency check issued same day if error confirmed

Preventing Errors

Review your timecard weekly in DayForce Submit time corrections within 3 days of error Verify your direct deposit information is current Review pay stub each payday

Questions?

Contact the payroll team through AskHR or call 1-800-XXX-XXXX ext. 2. For urgent pay issues, call the hotline immediately.